PRIVACY POLICY

1️⃣ Introduction

      We respect and are committed to protecting the personal information of customers when using logistics, international shipping, and customs declaration services at Heart Logistics.

2️⃣ Information Collected

      We may collect the following information:

• Full name, email address, phone number
• Delivery/receiving address
• Tax code, company name, service contract
• Shipment details: product name, weight, dimension, cargo value

3️⃣ Purpose of Information Use

     Information is used for:

• Logistics, transportation services
• Customs declaration and documentation
• Customer service and support
• Sending quotations

4️⃣ Security and Storage
      Information is stored on highly secure servers and accessible only by authorized personnel. All data is kept strictly confidential.

5️⃣ Information Sharing

     We DO NOT share personal information with third parties, except:

• With customer consent
• When required by law or governmental authority
• With partners such as shipping lines or carriers for service execution

6️⃣ Your Rights

You have the right to:

• Request to see, adjust or delete your personal data
• Request to stop receiving of notifications via email/Zalo
• File complaints regarding data usage

7️⃣ Contact

      Email: info@heartlogistics.com.vn