Question

Answer questions when ordering at Tedla Transport

How to search for products?
Due to buying goods on the Chinese web, it is often difficult for you to find the goods. Therefore, you can use product search skills by keywords or use google translate to translate from Vietnamese to Chinese (simplified).

How to view goods?
Visit the website to buy and choose the right type of goods to find, you can choose by shop or by product you are interested in.

What is a reputable shop?
A reputable shop is a shop that is trusted by consumers and is evaluated on 3 criteria: reliability, service attitude and delivery speed.

The reputation of the shop is arranged in order: heart

The more reliable the shop, the higher the success rate of the transaction.

To see if the shop is reputable or not, you can refer to the comments (comments) of customers when buying, but you should not believe it completely because now the shops also play Pr tricks, ads so it's possible that the comments are virtual comments.

Why is the shipping fee of many products in the same shop lower than other shops?
If you buy in bulk, the shop will charge at the wholesale price, so the one-time shipping fee for a shop will be lower when you "pick up" the product in many shops. Thus, of course, the shipping fee to other shops will be higher than the same shop even though the number of products is the same.

Why should I buy multiple products in the same order?
To save more on shipping costs, the more you buy in bulk, the lower the cost. Please refer to our service fee here

Why do I need a 70% deposit when placing an order? This is one of the regulations in the buying and selling transactions of Chinese shops. What is the China domestic fee? Tedla Transport's offices are located in many countries so, if you buy products from shops that are not part of the Tedla Transportoffice, you will have to pay an additional local fee that the store requires. Why is there a case that goods arrive quickly and arrive late? Due to the distance between the shops and the company's headquarters and because the service activities of the shops in China are different, there is a case where the shop moves quickly and the shop moves slowly. When the goods arrive, we will actively notify you, if due to delay due to objective factors, we will also notify you.

Why is our rate higher than the bank rate?
This free rate is calculated by us and balances at the most reasonable level between the interests of our customers and the interests of our operations.

How will the goods be handled or if the quality is not guaranteed?
We will proceed to complain to the shop to ensure the interests of customers. In case the item is not returned, we will refund 100% of the purchase price of the product to you.